HimalayanGauriGhee policies
Refund & returns policy
We want every order to arrive as expected. This policy explains when a return, exchange, or refund may be considered.
Return window
Please contact us within 7 days of delivery if your order is incorrect, damaged, or defective. Requests received after 7 days may not be eligible for a refund or exchange.
Food products
Ghee and other food or natural products are non-returnable. We may consider a replacement or refund only when an item is delivered incorrectly, damaged, or defective.
How to request help
Before sending anything back, contact us with your order details, proof of purchase, and clear photos of the product and packaging where relevant. We will review the request and share the next steps.
Return condition
When a return is approved, the item must be unused, in the condition received, and in its original packaging. Do not send products to a manufacturer or to a return address until we have confirmed instructions.
Refunds
Once an approved return is received and inspected, we will notify you by email whether the refund is approved or declined. Approved refunds are issued to the original payment method; your bank or card provider may need additional time to post the credit.
Late or missing refunds
If you have received an approval notice but do not see the refund, please check with your bank or card provider first. If it is still missing, contact us and include your order number.
Sale items and exchanges
Sale items are not eligible for refund unless they are delivered incorrectly, damaged, or defective. We replace items only when they are incorrect, damaged, or defective. If a future exchange is requested for another reason, any applicable courier charges will be confirmed before the exchange is arranged.
Return shipping
Return shipping instructions are provided only after a request is approved. Unless the issue was caused by our error, return shipping costs are the customer's responsibility and are non-refundable.